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Wheaton Franciscan Healthcare
801 South 60th Street, Suite 150
West Allis, WI  53214

Phone
877-304-6332

Online
Frequently Asked Questions

Insurance FAQs - http://www.mywheaton.org/?id=1421&sid=1

Medicare FAQs - http://www.mywheaton.org/?id=1422&sid=1

 

MySecureBill FAQ’s

What is a myEasyMatch code? A unique identifier specific to your statement. This code is required to make a payment online.

Where can I find the myEasyMatch code? The code is located in the top right hand side of your paper billing statement just under Payment Information. It is also located on the payment coupon portion of your paper statement.

Where do I find the verification number on my credit card? The card verification number is a three-digit number on the back of Visa/MasterCard/Discover or a four-digit number on the front of American Express.

When will my payment be posted to my account? Your payment will be posted within three to five business days of the transaction. A receipt confirming your payment will also be e-mailed to you.

Is there a charge to me for making a payment online? No, there is no charge to our patients for making a payment online.

Is my personal information secure once I make an online payment? All of your personal information is protected and is secured.

Who should I contact if I have questions regarding my bill? If any questions arise, please contact customer service at (877) 304-6332. Our office hours are Monday and Wednesday 8 am – 8 pm and Tuesday, Thursday, Friday 8 am – 5 pm.

What if my receipt does not print? Do not process an additional payment online, until you can verify whether your payment was processed. Contact Customer Service at (877) 304-6332 for additional details on this error.

What are E-Statements? E-statements are an electronic version of your mailed statement. The electronic statement is identical to the paper statement and can be viewed, printed, or saved right from your computer.

Will I still receive a paper statement? No. By signing up for E-Statements, you will no longer receive a paper statement. If you need to receive a paper statement, you can opt out of E-Statements by selecting the paper statement option under the profile tab.

When will I receive my E-Statement? Paper statements can take days using mail delivery. With E-Statements you can bypass this and receive your statements much earlier.

How will I know when my E-Statement is ready for viewing? You will receive an email notification letting you know that your statement is ready for viewing. You can access your statement from any computer by logging into your MySecureBill account.

Can I have my E-Statement notification sent to two different locations? Your E-Statement notification can only be sent to one location, but you can access your account from any computer.

How long will my statement remain online? You can view current and past statement for 12 months under 'Statement History'.

How do I view my statements after a 12 month period? All statements can be saved on your personal computer. Open the statement and select file>save.

How do I view my statements? Once you have logged into your account, simply select the statement icon and you will be able to view your statement.

Is there a charge for E-statements? No, E-Statements are completely FREE!

Can I print my E-Statement?
Any statements can be printed just as any document on your computer.

What if I change my email address? Log in to your personal account and select profile. If at any time you need to change your email address, or password, this can be done on the 'Profile' tab

Who should I contact if I don't receive my email notification? If any questions arise, please reference the Customer Service information on the MySecureBill home screen.

How do I opt out of E-Statements? Log in to your personal account and update your profile by selecting paper statements only.

What is Adobe Acrobat® Reader and why do I need it? Adobe Acrobat® Reader is free software used for viewing and printing electronic forms. You will need this software installed in order for your computer to download, display, or print your statement.

How do I get Adobe Acrobat®Reader? If you need to download and install the Adobe Acrobat ® Reader (free of cost for Windows, Macintosh, and UNIX), click on the following link: Adobe Reader Download